Terms and Conditions

While enrolling and bringing you dogs to Pitter Patter Paws Melbourne, for grooming and/or Daycare, you understand and agree to the following:

Cancellation/No-Show Policy

As of June 10th 2022, Pitter Patter Paws Melbourne has a 24-hour cancellation policy for all services. This is due to having waitlists for both daycare and grooming, and the difficulty we have trying to fill last minute spaces.

If we do not receive a minimum of 24 hours notice or alternatively if you fail to attend you booking, you will be charged the cancellation/no-show fee.

Our cancellation/no-show fee is the full price of the initial booking and/or a deduction on your prepaid memberships.

If reoccurring bookings are regularly changed and/or no-shows, we will cancel the reoccurring booking and offer the spaces to clients on our waitlists.

All cancellation and changes to bookings must be submitted and approved by the PPP staff via email: info@pppmelbourne.com.au or Ph: 0422 014 699